Adaptable professional experienced in software engineering, web development, administration, quality control, ecommerce, and retail. Skilled in data management, process improvement, customer service, system maintenance, and delivering accurate work across busy environments. Combines technical knowledge with practical problem-solving.
Professional Experience
Quality Control Administrator / SmartLet
August 2026 - Present / Remote
Responsibilities:
- Quality-checked property reports for accuracy, consistency, and compliance with company standards.
- Typed and completed inventory, check-in, check-out, and schedule-of-condition reports.
- Reviewed report content and identified issues requiring correction or clarification.
- Uploaded, organised, and maintained current and archived property records.
- Communicated with clients and colleagues to resolve report-related queries.
Software Engineer / samnewhouse.co.uk
November 2023 - Present / Remote
Responsibilities:
- Developed, maintained, and optimised web applications ranging from small projects to larger platforms.
- Built complete client systems from initial requirements through to deployment and ongoing support.
- Worked across new and legacy codebases, improving performance, security, and maintainability.
- Collaborated with clients to define requirements and deliver tailored software solutions.
- Applied version control and CI/CD pipelines to streamline deployment and collaboration.
- Implemented automated testing and monitoring to improve reliability and reduce downtime.
Achievements:
- Delivered software projects independently from requirements through to deployment.
- Built complete systems for clients, including application logic, APIs, integrations, and deployment infrastructure.
- Improved application reliability through automated testing, monitoring, and repeatable deployment workflows.
Assistant Manager / ODB
November 2023 - June 2026 / Brighton
Responsibilities:
- Supported daily retail shop and Shopify online store operations, maintaining an organised service.
- Created staff timetables and managed rotas to provide cover across shop-floor and online-store operations.
- Handled customer enquiries and resolved issues relating to orders, products, deliveries, and collections.
- Managed emails, data entry, Shopify administration, order processing, and general office tasks.
- Picked, packed, and dispatched online orders, arranging collections where required.
- Organised stock across thousands of product lines and supported inventory control, storage, and replenishment.
- Served customers in the shop and assisted with sales, merchandising, and product presentation.
- Coordinated staff, stock, orders, and customer service priorities across shop and online operations.
Achievements:
- Improved stock-handling, delivery, collection, and order-fulfilment processes to increase efficiency.
- Maintained accurate order processing and stock records across a large product range.